At Project Hike, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a 30-day return policy. Here are the details:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a return, please contact our customer service team at [insert contact information] and provide your order number and reason for the return.
- You will be responsible for the cost of shipping the item back to us.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be for the purchase price of the item, minus any shipping charges.
- Please allow up to 10 business days for your refund to be processed and credited back to your account.
Please note that we do not offer exchanges at this time. If you wish to exchange an item, you must return the original item and place a new order for the item you want.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are always here to help!